The return period in our online store is 14 days from the receipt of the order.
To return any item from our online store, contact us at [email protected] or +34 971 535353.
Here is how to proceed in each case:
- Product damaged during shipment
When you receive the product you should review it well. If you find that it has been damaged during the shipment you should contact us immediately through our contact channels or by calling the number +34971535353 where we will indicate the procedure.
- Incorrect product
In the event that we have been wrong in sending the product, you have 14 calendar days from the date of receipt of the order to return it. Please, contact our customer service at the email address [email protected]
- Product does not meet your expectations
If you receive the product and does not meet your expectations, you can return it within 14 calendar days of receiving the product (except in the case of food and beverage products, those can not be returned). To do this you should only contact HOTELS SUAU SA by any of the available channels. It is necessary that the product is in perfect condition, sealed and with all its accessories.
After having received the goods in our warehouse and checked their status, you will get the refund of the amount of your order, discounting the transport costs, by bank transfer or return on your credit card.
Make sure that the product is returned perfectly packed and protected from possible damage during transport, in case of getting to us in poor condition, we can not proceed with the refund of the purchase amount. .
- What are the return costs?
If you return a product due to an error on the part of HOTELS SUAU SA, damaged, defective product or error in the shipment, we will always assume all the expenses of the return.
If you want to return a product because it does not meet your expectations please contact us at [email protected] or +34 971 535 353. The return costs will be the same as the delivery. These delivery and return costs will be deducted from the total amount to be returned.
Food products, both liquid and dry (wines, spirits, almonds, etc.) will not be subject to change or refund.