Son Brull statement on the situation re COVID-19
May 6th, 2020
Son Brull has temporarily closed its doors for a few weeks. Both us and our incredible team are all well, confined at home following the instructions of the authorities and working remotely to have everything ready when we return.
As of today, we have the reopening scheduled for June 26th, 2020.
As the situation requires, we have made our reservation and cancellation policies more flexible, as follows:
All reservations with an expected arrival date until June 25th have been fully refunded. (Either the amount paid as a deposit or the full amount in case of bookings with the non-refundable rate)
For reservations with an arrival date between June 26th and November 30th 2020, for rates where cancellation is applicable, we have lowered the latest cancellation date where penalties will not apply, to 7 days before the scheduled arrival.
For reservations booked with a non-refundable rate and with a scheduled arrival between June 26th and August 31st 2020, you can choose to change dates without any penalty.
No deposit is required at the time of booking, your credit card details will simply be taken as guarantee.
Until 7 days before the expected date of arrival, no penalty applies in case of cancellation.
If your reservation is cancelled 6 days or less before your arrival, we will charge 25% of your stay.
If you have any doubts or questions, please contact us via email [email protected], we are still here to assist you.
We want you to know that we remain optimistic, that we greatly appreciate your understanding and the incredible support that we have received, that we are going to overcome this situation and that we will be waiting for you when all this is behind us.
Until then, we continue working and active, for and thanks to you.
Mar, Alex, Miquel Suau and the whole team.